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FAQ

 

Here’s some Frequently Asked Question:

  1. Not Satisfied with your product! We’re going to make it RIGHT.

    Contact our Complaints Department Via WhatsApp on this number: 71836197. We Care about your satisfaction!

  2. How much time do I have to return a product to ishtari?

    All items sold by ishtari, under certain conditions can be returned within a period of 3 days from receiving the order

  3. How to return a product?

    Contact the complaint department to provide proper help – 71836197 via whatsapp (messages only)

  4. Can’t Access WhatsApp, and your product is Defected!?

    Contact us Via Mail at [email protected] “All we ask is” Send us your information (Phone number, Order ID) and Describe the problem you’re facing! To provide proper care!

  5. What are the conditions of replacing an item?

    We Require the product be untacked, and packed in the original packaging! However we may ask you some questions like:

    • Proof of purchase (order ID, can be found on the bill or in the sms text message)
    • Reason of return (We might ask for a specific reason!)

    Also note that you need to contact us within 3 days from the delivery date!!!.

  6. I ordered online but I don't know where my order is! What should i do???

    You received an sms with the order number, you can track it by contacting our tracking Department - 70299312 Via WhatsApp Only (messages only)

  7. Are my products under warranty?

    Not all items available on ishtari.com are covered by warranty. However, we ensure to deliver your packages in good shape, If any Defect occurred, Kindly contact us within 3 days from receiving the package!

  8. What are the items that cannot be returned?

    You don’t have the right to return, replace or exchange products in respect of:

    1. Products that have been used or damaged by you or are not in the same condition as received
    2. Items that are not in the original conditions and packaging.
    3. Any consumable products, Which have been used or installed.
    4. Products with tampered or missing serial numbers.
    5. Items that were sealed and required their hygienic level to be intact from the manufacturer!
    6. Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, footwear, books, health, hygiene related and personal care products.
    7. Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
    8. Items that have been assembled, used, altered, or installed unless defected.
    9. I received something I didn't order. What now?

      In this case, contact us on the complaints number 71836197 via WhatsApp messages and we will resend you the item you originally ordered without paying any extra charges (delivery).

    10. Do I have to pay shipping charges again when I return a product?

      In case the mistake is from our side (Defected item, broken item or order errors) you don’t pay shipping charges. If it’s a customer request; then you have to pay 35.000 LBP only as delivery charges!

    11. What should I do if I want to change a defected product and it’s out of stock?

      In this case, you have several options:

      • You can replace it with any item on the website and pay the difference (if exists).
      • You can have the amount of the item credited to your account.