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Faqs

 
In completion of its pioneering project and continuing endeavor in presenting the best speed and performance, ishtari.com concluded a series of Agreements with "Aramex", express shipping company, to ensure the delivery of your orders as quickly as possible at competitive charges. Amounts are collected according to the Pay After Delivery method. Thus, we have ensured a convenient, easy and safe buying process to our customers.
 

Methods Of Shipping & Charges According to Region

Tripoli

Shipping charges are 1 USD, within one to two business days, via ishtari.com.
 

Other Lebanese areas: 

Delivery is done through Aramex, shipping charges are 3 USD. The term of delivery extends to be within one to four business days (*) from the date of order confirmation.
During this period, the customers will be able to track their shipments through a policy number assigned to each parcel.
(*) Business days exclude public holidays and Sundays
 
Estimated delivery time depends on the destination to which you want the order shipped.
 

Payment Methods

1. Cash on Delivery (CoD):

An employee from ishtari or Aramex delivers the order to the customer who Pays After Delivery.
 

2. Paying online via credit card:

It is safe and fast. There is no additional charges for this service.
This card can be ordered directly from your bank and is separated from your account. It is different from other banking cards as it is designed only for online payment.
For further safety, this card is advised to be filled only by the amount that you need to make your order.
After choosing this payment method and filling out the required information, you will be directly referred to a secured page under the administration of "Bank Audi" through which your card information is entered confidentially.
Finally, the bill is withdrawn automatically to show the payment process confirmation message.
 
 

Return Policy

We want you to be fully satisfied with every product that you purchase from our online shop www.ishtari.com.
If you are not satisfied with a product that you have purchased, you may return the product within 1 day of delivery for a full refund of the purchase price  minus the shipping or you can exchange the product you need to return with another product in the next time you order after informing us by calling our Customer Service Department on 06444174 or by sending an email at: info@ishtari.com.
 
We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts and accessories in order to ensure credit..
 
 
For any queries or complaints, please contact us at:
 
 
Or call us from Monday to Saturday from 9am to 5pm at the following numbers:
 
☏   06 444174
   70 464748
 

 

 

Payment Options:

1- Pay cash upon delivery

2- Pay with credit card

Delivery Process:

1- Aramex ( 1 - 4 days )

Note: 90% of the Shippments take at maximum 2 Days to be delivered